Title Page
TECHNICAL NOTES AND MANUALS
Revenue Administration
Compliance Risk Management Framework to Drive Revenue Performance
Prepared by Susan Betts
This technical note addresses the following questions:
What is compliance risk management (CRM) and why is it important for revenue mobilization?
What is the CRM Process?
What is the CRM Framework and how does it impact the tax administration’s activities?
What should administrations think about when implementing CRM?
Copyright Page
©2022 International Monetary Fund
Revenue Administration
Compliance Risk Management Framework to Drive Revenue Performance
IMF Technical Notes and Manuals 2022/005
Fiscal Affairs Department
| Approved by Fiscal Affairs Department |
Prepared by Susan Betts, a Senior Economist in the Fiscal Affairs Department of the IMF. |
| Approved by Fiscal Affairs Department |
Prepared by Susan Betts, a Senior Economist in the Fiscal Affairs Department of the IMF. |
DISCLAIMER: This Technical Guidance Note should not be reported as representing the views of the IMF. The views expressed in this paper are those of the author(s) and do not necessarily represent the views of the IMF, its Executive Board, or IMF management.
| ISBN: | 979-8-40021-521-6 (Paper) 979-8-40021-531-5 (ePub) 979-8-40021-527-8 (PDF) |
| Keywords: | Compliance Risk Management, framework, risk, treatment strategy, revenue mobilization, tax administration |
| Contact email address: | gwhyte@imf.org |
| ISBN: | 979-8-40021-521-6 (Paper) 979-8-40021-531-5 (ePub) 979-8-40021-527-8 (PDF) |
| Keywords: | Compliance Risk Management, framework, risk, treatment strategy, revenue mobilization, tax administration |
| Contact email address: | gwhyte@imf.org |
This note introduces a CRM Framework to illustrate how CRM is a key driver in revenue mobili- zation. The note also highlights at a high level the key attributes and benefits of CRM. To support the concepts outlined in this note, a series of analytical products is being developed to provide more detail on each element of the CRM Framework, which is described below. These accompa- nying notes are more detailed, and they are tailored for tax administration staff who are undertaking CRM activities. For a full list of the accompanying notes, see CRM Framework series.
Contents
Glossary
I. Introduction to CRM and Its Role in Revenue Mobilization
II. The CRM Process
III. The CRM Framework: How CRM Fits in the Broader Tax Administration Processes
IV. Inputs to the CRM Process
V. Outputs from the CRM Process
VI. Implementation Considerations
Figures
Figure 1. OECD CRM Process
Figure 2. CRM Framework
Figure 3. Inputs to the CRM Process
Figure 4. Outputs from the CRM Process
Glossary
| CIP | Compliance Improvement Plan |
| CRM | Compliance Risk Management |
| CRR | Compliance Risk Register |
| HQ | Headquarters |
| IMF | International Monetary Fund |
| IT | Information Technology |
| OECD | Organisation for Economic Co-operation and Development |
| ROI | Return on Investment |
| TIN | Taxpayer Identification Number |