Front Matter

Front Matter Page

Fiscal Affairs Department

Contents

  • I. What is involved in implementing a COTS Core System?

  • II. What are the Steps Involved in Setting up a Program Management Structure?

  • III. What are the Roles and Responsibilities in a Program Management Structure?

  • IV. What is the Significance of Vendor Roles and Relationships?

  • V. What Business Process Considerations Exist?

  • VI. What are the Implementation Considerations?

  • VII. How Is Data Conversion/Migration Managed?

  • VIII. What Security Issues Are Present?

  • IX. How Is the Product Tested?

  • X. How Is the Change to the New System Managed?

  • XI. What are the Common Pitfalls?

  • XII. What are the Effects on Business-as-Usual Systems Operation?

  • Appendix 1. Expanded Example of Linkages Between Different Projects in a COTS Implementation

  • Figure

  • 1. Example of Linkages Between Different Projects in a COTS Implementation

  • 2. Standard Program Management Structure

  • 3. Risk Assessment Matrix Example

  • 4. IT Modernization Road Map with Stage Gates

Use of Technology in Tax Administrations 3: Implementing a Commercial-Off-The-Shelf (COTS) Tax System
Author: Ms. Margaret Cotton and Gregory Dark