Series: Technical Notes and Manuals
Author(s): William Joseph Crandall
Publisher: INTERNATIONAL MONETARY FUND
Publication Date: 29 July 2010
Keywords: tax administration, performance measurement, performance management, performance indicators, operational planning, strategic planning, tax administrations, taxpayers
This technical note describes measuring performance in tax administration. Performance measurement is an ongoing process of ascertaining how well, or how poorly, an organization is achieving its goals and objective...